WARRANTY PROVISIONS (abbreviated)
Code: QD16-EW
Issue 009 - Issue date: October 23, 2019
1. PURPOSE
This regulation aims to unify the contents of warranty policy for Eurowindow's products in order to ensure the quality of the Company's products and services.
2. SCOPE OF APPLICATION
Subjects of application: Applicable to door warranty (plastic, aluminum, wood), rolling door, automatic door, hydraulic door, fireproof steel door, wooden floor, curtain products in glass box, aluminum - wooden door, furniture products, Llumar film products.
Scope of application: Apply to sales and after-sales activities of Eurowindow Company.
3.CONTENTS
Requirements for users
Failure to follow the instructions below will result in damage to the product of varying degrees from appearance to durability and product life, and is also considered a defect. of the user will void the warranty of part or all of the product.
General requirements for all types of doors of Eurowindow
Metal accessories, hinges, locks should be regularly checked for smoothness. If necessary, grease can be applied to the indicated points on those components, but in a moderate amount. Normally, the frequency of oiling is once every 2 years, but depending on the specific working condition of the accessory, the user can increase the oiling frequency to make the door work smoother and prolong its life. for accessories.
Do not arbitrarily cut, trim, change design size, change paint color, change component components, change installation position, arbitrarily reinstall, change production marks/symbols and labels products of Eurowindow.
Do not give any organization or individual the right to accept warranty responsibility for door products covered by the warranty as well as change, edit or add or remove the terms of Eurowindow's warranty.
For detailed requirements for each product line, see here
What customers need to do in the warranty situation
Contact Customer Care to inform and receive necessary instructions.
Prepare product warranty card and create conditions for Eurowindow technicians to survey and evaluate the problem.
Responsibilities of JSC EUROWINDOW
Receive, investigate and research information from customers to take measures to handle each specific case.
If the product has an error that is not covered by the warranty, Eurowindow will support customers to solve those errors as required. Additional costs (if any) will be borne by the customer. Eurowindow reserves the right to make these decisions.
If the product has a warranty defect, Eurowindow will replace or repair the defective part free of charge.
Any adjustments to the warranty policy will be made by Eurowindow without prior notice, but the customer's product warranty rights are still preserved according to the agreement as defined in the Warranty Card at date of issue even if the agreement differs from the policy in force at the time of the warranty situation.
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